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Once you have selected the size and/or colour and/or shoe size you are interested in, availability will appear. If it says "available immediately", this means that the product is in stock.
Otherwise, the maximum indicative lead time is given (e.g. 2 to 3 weeks, 8 to 10 days, etc.).
Sometimes a product needs to be restocked, in which case the indicative maximum lead time is mentioned under the choice of size and/or colour and/or shoe size.
A product marked as sold out will no longer be available, except in exceptional circumstances.
For any special requests, please contact us on 05 57 30 17 57 or by email contact@ballettodanceshop.com
Every item fits differently, even within the same brand. That's why we always advise you on the product sheet which size to choose, based on your usual city size.
For the shoe size you need to use the city size and the width of the foot.
If you wish to use protective tips for the points you need to add a ½ extra size. The shoes fit differently from one model to another. Please refer to the description or contact us at 05 57 30 17 57 to choose the right model and the right size.
To make sure you've chosen the right shoe size, once you've received the shoes make sure your toes are flat and not curled up. It is normal for the big toe to touch the toe of the shoe (for both pointe and demi-pointe shoes). We don't need to tell you that these are dance shoes and not town shoes.
Don't hesitate to contact us by e-mail: contact@ballettodanceshop.com or by telephone 05 57 30 17 57. We will try to find a solution together.
No, once your order has been confirmed you will no longer be able to change it. However, you can ask for your order to be cancelled as long as it is not in "preparation in progress" and place a new order.
This means that you have chosen a product that required a restocking period at the time of your order. The lead time is the one indicated on the site when you chose the size and/or colour and/or shoe size.
First of all, we recommend that you check in your spam or junk mail. It's not normal not to receive an order confirmation. Perhaps your e-mail address is not correct or your payment has not been validated. Please contact our customer service department on 05 57 30 17 57 or by email contact@ballettodanceshop.com.
You can track the progress of your parcel using the tracking number sent to you by email. Delivery times are 48 to 72 hours. It can sometimes take 24 hours longer due to strikes or bad weather.
If the product is specified in stock at the time of the order, the delivery times noted in Metropolitan France are 48 to 72 hours working days. This can sometimes take an extra 24 hours due to strike action or bad weather.
Check on your Account that the delivery address and your contact details are correct. Ask anyone living at the same address.
If you have not found your parcel after carrying out all these checks, contact your post office with the dispatch number.
Balletto Dance Shop reserves the right to offer a refund or credit note.
We take back all labelled items in their original packaging that have never been worn within a period of 14 days after receipt of parcel. (Please note that tights cannot be taken back if they have been tried on. Please refer to the size guide on the product sheet or on the packaging. To return your product, simply fill in the returns form in your My Account area. Be sure to include all the information required to process your return.
You have the choice between a refund via the payment method used when placing your order, or to receive a credit note valid for 1 year.
If you have any questions, please contact our customer service department on 05 57 30 17 57 or by email contact@ballettodanceshop.com.
- Items on SALE or PROMOTION will not be exchanged or refunded.
- Tights and underwear cannot be exchanged or refunded.
- We do not accept returns or exchanges of tips and hair accessories.
- Returned items must be intact with their labels attached, in their original packaging and must not be washed or soiled.
- The cost of returning the goods shall be borne by the customer.
- Returns not complying with these conditions will be automatically refused.
Our items are checked before dispatch. Nevertheless, if this happens, please take a photo of the defective item and contact us at 05 57 30 17 57 or by email contact@ballettodanceshop.com
To return your product, simply fill in the returns form in your My Account area. Be sure to include all the information required to process your return.
We will exchange any item labelled and in its original packaging that has not been worn within 14 days of receipt of the parcel. Please note that tights cannot be returned if they have been tried on. For any questions or returns, please fill in the form below. returns form.
You have a period of 14 days from receipt to request the return of an item.
The average time taken is 7 to 10 daysThis may vary depending on the period (peak activity), long weekends or public holidays.
The price is payable in full once the order has been confirmed.
Payment is made on an independent secure platform via the secure site of Stripe or the Bank Le Crédit Lyonnais or by bank transfer.
In both cases, the consumer's bank details are not accessible to the seller. It does not pass through any of its servers. Only the trusted third parties responsible for data encryption (LCL) process this information digitally to ensure that the transaction is perfectly secure and that bank details are optimally protected.
Your discount voucher can be added to the order summary in the "discount vouchers" box. Don't forget to click on the "ok" button for it to be taken into account.
Make sure you check the validity date!
Your gift voucher can be added to the order summary in the "discount vouchers" box. Don't forget to click on the "ok" button for the voucher to be taken into account. Remember to check its validity date.
You can combine several gift vouchers, but these cannot necessarily be combined with other discount vouchers.
If your school is a partnerContact your teacher to obtain your member discount code. BALLETTO GOLD.
This will enable you to obtain your special discount.
As a teacher or professional, you can benefit from a permanent discount of -20% across our entire site (Excluding barres & dance mirrors and promotions) To do so, simply fill in the pro account form on the teachers & schools page or contact our customer service department on 05 57 30 17 57. You will then receive a Permanent discount code members BALLETTO PREMIUM.
In addition, for special orders, schools, studios, academies and conservatories, we have a wide range of offers and services. Send us your details by e-mail to contact@ballettodanceshop.com and our school manager will contact you. We can also offer you a genuine sponsorship partnership...
For Dance Bars and Mirrors, please refer to the Dance Bars and Mirrors section below.
Dance barres proposed by Balletto Dance Shop are indisputably the best of the best best in Europe in terms of design, stability and price.
Made in Spain to the highest standards of quality and craftsmanship by Barcelona artisans.
Designed from Noble materials, polished pinewood from southern Spain adapted to the practice of dance, with feet in Aluminium set on stable pedestals in silver Steelprotected by Rubber to avoid marks on the floor.
Available in 1 metre, 1.50 metres, 2 metres or 3 metressingle or double bars, height-adjustable or single, with or without castors, mobile, wall-mounted or floor-mounted.
** The greatest dancers, opera houses, academies, conservatories, schools and dance studios in France and Europe place their trust in us and testify to their satisfaction every day.
Our bars have also been selected by leading architects for some of their projects, at the request of their customers who want to install a sports hall in their home.
Dance mirrors by Made in Italy reflect your image perfectly. They've been designed and manufactured in such a way that you can line them up side by side to create a single, longer continuous line, making them perfect for dance or sports studios.
Our mirrors are fixed, movable or with a central opening laser-cut through the glass and the aluminium support to accommodate certain fixed wall bars and add an aesthetic touch to your room. They are designed to reflect a perfect image of your body without any distortion. They are excellent for artists who need to watch themselves improve their technique.
At Balletto Dance Shop, your safety is our top priority. In the event of breakage, the safety film applied to the surface of the mirrors prevents shards or fragments of glass from being projected towards the user. The metal supports are made of galvanised steel to prevent any oxidation.
Balletto Dance Shop mirrors comply with current European regulations EN-60601-1
Are you a dance professional, a studio, a school, an academy, a conservatory, a theatre or an opera house, a sports hall, architects, Ephad or a local or regional authority? Ask for your quote by email: contact@ballettodanceshop.com and we will provide you with a tailor-made quotation with a very competitive price.
The dance barres and mirrors can be delivered anywhere in Europe in a single box. 7 to 10 working days. Please check the exact number of parcels delivered with the carrier. You have 3 days after delivery to make a complaint if the product or its quality does not comply.
We welcome the public to our Bordeaux shop: 25, RUE CONDILLAC-33000 BORDEAUX without appointment at the following times:
Monday: 2pm-7pm
Tuesday to Saturday: 10am-7pm Non Stop
We welcome the public by appointment at our Monaco shop located at the entrance to the Dance Centre MAD MONACO